Our Digital & Data strategy provides a collective guide of the ICS’s digital, data and technology ambitions for the next 3 years. We will be to bring together our collective strengths and as a system we will continue to build our digital maturity in line with the NHS England What Good Looks Like (WGLL) Framework.

Our vision is to: “improve the lives and experiences of those accessing and working in our ICS, through building collective digital and data maturity across our partners and providers.”

Read the Digital & Data Strategy document here.

Read a plain text version here. 

We will do this through the core objectives of:

Digitise our providers – meeting a basic foundation level of digitisation across the system. By 2024 our providers should have procured and implemented their Electronic Patient Records to start a convergence journey across the care providers by 2025 to continue to digitally enhance the joined-up care model for patients across our ICS enabling clinical teams to provider safe and effective care.

Connect our care setting – using technology and data to improve citizen experience when receiving care. By 2024 the system will grow its virtual care capacity in secondary care to over 750 virtual “beds” for patients to receive hospital care within their homes by enhancing our current the digital infrastructure. By 2025 patients will be able to digitally interact with their care plans across primary and secondary care through the NHS App and other patient portals thanks to a common set of integrated technologies which will enhance patient experience. 

Transform our data foundations – using the information we receive to enable all of our organisations to provide safe and efficient care including planning for future needs of patients. By the end of 2023 a single shared care record will be in place for patients enabling clinical teams across health and social care to provide safe and effective care reducing duplication and clinical errors. In addition the ICS will be able to use a single system to understand the current and future clinical needs of the patients that live and receive care within the ICS and plan future services according to local needs.


This strategy was co-designed with local stakeholders using the following design principles:

  • Population Health-Led - We will be led by population health data in evaluating our investments to further the outcomes of our population. We will utilise data across our investments to enrich the understanding of our population’s health needs.
  • Experience & Needs Centred - We will judge the success of our strategy and programmes based on our ability to meet end user needs, improve experience and provide digital access for everyone.
  • Open Collaboration - We will openly collaborate to share assets, improve our collective digital maturity and overcome the challenges our system faces.
  • Common Frameworks & Standards - We will adopt national frameworks and standards where appropriate and define shared standards for our ICS. Our investments and roadmaps will be aligned to our frameworks and standards.
  • Once for BOB - We will use the ICS’ commercial leverage to deliver best value for money. We will seek to build and utilise collective BOB capability. We will, where appropriate, deliver a single solution for all of BOB, avoiding duplication and ensuring seamless working.